Helpful answers about Class Nest, your account, and your subscription. Still have a question? Contact us.
Class Nest is an all-in-one classroom platform for Australian Prep to Year 6 teachers. Plan your week, run your class screen and routines, use learning apps, and access curriculum-aligned resources from one place.
Class Nest is built for classroom teachers in Australian primary schools. Whether you teach Prep or Year 6, you can adapt planners, screens, and tools to your year level and school context.
Yes. Class Nest is designed around how Australian primary classrooms work. Learning apps and resources support common programs and year-level expectations; you stay in control of how you use them with your class and your school's requirements.
Use Class Nest on a laptop or tablet with a modern browser for planning and teaching. Display your class screen on a projector or smartboard using the same browser. A stable internet connection is required for live classroom use.
You can sign in on a phone for quick checks, but the experience is optimised for larger screens. Planning, your class screen, and most teaching tools work best on a tablet or computer.
No app store install is required. Class Nest runs in your web browser. Sign up, log in, and start from your dashboard.
Each subscription is for one teacher account. Colleagues should use their own login so planning, classes, and billing stay separate and secure.
Email our team from the contact page and include your name and the email you use to sign in. We aim to respond as quickly as we can during Australian business hours.
No, Class Nest is built to help teachers teach, not store sensitive student records. Our platform is not designed to hold student surnames, full legal names, dates of birth, addresses, medical details, or other sensitive identifying information about you or your students.
Please do not enter student last names, school-identifying details, contact information, photos of identifiable students, or free-text notes that could identify a child. Where a label is needed in the classroom tools, use first names or class nicknames only.
Classroom and planning features do not require school names, campuses, or addresses. Do not add identifying school details into class content. Information you choose to share when contacting support is used only to help you and is not treated as part of your class data.
No. Students do not sign up for Class Nest. The platform is for the teacher account holder. Display and learning tools are meant to be run by you on your screen or class display.
We collect what we need to run your account: for example your name, email address, login credentials, subscription status, and content you save for planning and teaching. We keep this to the minimum needed to provide the service.
Connections to Class Nest use encryption in transit. Passwords are stored using industry-standard hashing. You can use a strong, unique password and sign out on shared devices.
Card payments are processed by our payment partner. Class Nest does not store your full card number on our servers. Billing details are handled according to their security standards.
We do not sell your personal information. We use service providers only where needed to operate Class Nest (such as hosting and payments), under appropriate agreements.
Yes. You can update many account details in settings. To request access, correction, or deletion of personal information, contact us. Australian users may have additional rights under the Privacy Act 1988 (Cth). See our Privacy Policy.
Our Privacy Policy explains what we collect, how we use it, retention, and your choices in more detail. Read the Privacy Policy
New accounts include a 30-day free trial so you can explore Class Nest with your class. When you subscribe, the trial length shown at checkout applies to your plan.
You can create an account and start your trial without entering payment details. We will prompt you to subscribe before your trial ends if you want to keep full access.
We offer monthly and annual subscriptions in Australian dollars. Visit our pricing page for current rates and what is included in each plan.
Sign in and go to billing in your account settings, or follow the prompts when your trial is ending. Checkout is secure and handled by our payment partner.
Yes. Cancel from your account billing area. You keep access until the end of your current paid period; we do not charge again after cancellation unless you resubscribe.
Your subscription stays active until the end of the billing period you have already paid for. After that, paid features are not available until you subscribe again. Your account data is retained according to our Privacy Policy.
You can change plans from billing in your account. When you switch, proration and timing depend on your current period; the checkout screen shows the amount before you confirm.
We accept major credit and debit cards through our secure payment provider. Available methods may vary slightly by region; you will see options at checkout.
Yes. After each successful payment you receive a receipt by email. You can also view billing history and download invoices from your account billing area.
Subscription fees are generally non-refundable except where required by Australian consumer law or as stated in our Terms of Service. Contact us if something went wrong with a charge and we will review your case.
Try signing out and back in first. If access is still missing, email support from the contact page with your account email and the date of the charge so we can check your subscription status.